REKA by AFAB Seller Policy
REKA is an online marketplace where you can sell your tailor-made or ready-to-wear fashion and accessories directly to consumers around the world. We want to make sure that you and your customers have a positive experience on REKA. Please read on to find out more about your rights, as well as what is expected of you, as a seller. This policy was published on 10 January 2021. It will take effect on 10 February, 2021.
What can be sold on REKA
What can't be sold on REKA
Ethical Sourcing Policies. Managing your Collection
Selling fees & Taxes
Being a Member of the REKA Community
Creating and uploading content
Privacy and protecting personal information
Feedback, Disputes, and Your Success
REKA’s case system
Your seller account and REKA’s terms
Keeping in mind these basic requirements will set you up for success on REKA.
What Can be Sold on REKA
REKA is a unique marketplace. Consumers come here to purchase fashion items from designers that they might not find anywhere else. Everything listed for sale on REKA must be an original designer creation. You are required to disclose which country your item is made in. All listings are available for purchase at a set price. If you list your item at the wrong price and the customer has already paid, you are required to fulfill the order before REKA corrects and updates the new price for you. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples. For more information on how to list personalized items, please contact our team.
If you sell tailor-made or custom-fit clothings/ handmade items, you agree that:
All items are made and/or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
You accurately describe every person involved in the making of an item in your “About section”.
You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this “Photo Guideline”.
If you are selling made-to-order items, you agree that:
You must provide the correct sizing chart for all ready to wear listings.
Failure to provide the correct sizing chart or item delivered with measurements that do not match the sizing chart you provided on the listings not only will cost you unnecessary return/refund charges and more importantly gives the buyer an unpleasant experience shopping with you.
Tailor-made or custom-fit clothings are pre-ordered and you must update REKA if you run out of certain fabric or materials when orders come in. We encourage you to be transparent about how your raw material supplies and where they come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled.
What Can't be Sold on AFAB
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on REKA.
Reselling is not allowed on REKA. Reselling refers to listing when you were not involved in designing or making that item.
Keep in mind that customers may flag listings that appear to violate our policies for REKA's review. REKA may remove any listings that violate our policies. Note that listing fees are non-refundable. REKA may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your REKA statement. You can find more information in our Fees & Payments Policy.
Ethical sourcing policy
As a reputable and trusted business committed to offering its customers high quality products, we recognise our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment. We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries which are in breach of these principles. We also look to the Partners and other suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Partners and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognise the importance of being proactive and doing everything within our power to support the rights of those involved in the manufacture of the products. In order to address the changing needs of our customers, Farfetch will stop listing products made from fur and endangered species on its Website by 31 December 2019. After this date, there will no longer be any products made from fur or endangered species available on the Website. Fur products are defined as products made entirely from furs or made with fur trims. We also require all exotic skin products listed to have CITES certification and will not allow the listing of exotic skin unless permitted according to CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) and IUCN (International Union for Conservation of Nature).
Managing your Collection
Your collection represents you, your brand and your business to the REKA community. It’s important that you, your items and your designs are honestly and accurately represented.
By selling on REKA, you agree that you will:
Provide accurate information in your About section.
Honor your ListingPolicies.
Ensure your listing content, such as any text, photos or videos used to represent yourself, your design or your listings, abide by REKA’s policies when you submit to REKA. Accurately represent your items in listings and listing photos.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to REKA.
Not engage in fee avoidance.
Not create duplicate listings or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing REKA's policies
Not coordinate pricing with other sellers.
Agree to inform REKA if any of the items you place on REKA goes on sale elsewhere. REKA practises NO SALE policy. So if your item is non-exclusive to REKA and is on sale elsewhere you must inform REKA to remove the item. Should the item be sold at full price on REKA when it is on sale elsewhere, then REKA reserves the right to discount the full price item as rebates back to the customer. And this is still considered a violation of REKA policy as Seller failed to inform REKA in prior.
By listing a product for sale on REKA you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. REKA assumes no responsibility for the accuracy, labeling, or content of your listings.
Meeting Service Level Standards
As a seller, you must provide great customer service and maintain trust with your consumers. These requirements are called our Seller Service Level Standards. REKA may reach out to you if your listing fails to meet REKA's Seller Service Level Standards.
By selling on REKA, you agree to:
Honor your shipping and processing time. Sellers are obligated to ship an item or otherwise complete a transaction with a consumer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping time vary by country.
Respond to Messages in a timely manner.
Honor the commitments you make in listing policies.
Resolve disagreements or disputes directly with the consumer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system. Read about your rights and responsibilities regarding cases here.
All the items price listed on REKA must be the same for the seller putting in any other platform or retail store.
If you are unable to complete an order, you must notify REKA and cancel the order.
Selling Fees & Taxes
Sellers may be charged for using some of REKA’s services. There are fees associated with listing, selling, advertising, and certain other REKA products and features. You can find information on fees in the Fees and Payments Policy.
Aside from the Fees & Payment Policy, you are responsible for collecting and paying any taxes associated with using and making sales through REKA’s services.
Listing your items on REKA
If you sell on REKA you need to include applicable taxes in your listing prices. You can learn more about this requirement to display tax-inclusive pricing in this Seller Taxes Help article. Please note that while some countries may refer to VAT using other terms, e.g. GST, we'll just refer to VAT, GST, and any local sales taxes collectively as "VAT" unless the context requires otherwise.
Where REKA is required to collect sales tax/VAT on your behalf, REKA will use the category you assigned to each listing to calculate, collect, and remit the applicable taxes. You are solely responsible for ensuring that all of your listings are properly categorized, and you agree to indemnify REKA for any losses it incurs in connection with any miscategorization of your listings by you.
Please remember that REKA's fees do not include any withholding taxes that might apply in your home country. You are required to pay REKA the full amount of our fees and may not deduct any applicable withholding taxes from that amount.
Please also note that some countries require REKA to apply VAT on the fees that you may be charged in accordance with this policy, and that the fees listed in this policy are exclusive of VAT. See this Seller Taxes Help article for more information on VAT.
Being a Designer/ Artisan of the REKA Community
At REKA, everyone is expected to treat fellow designers of the REKA community with respect. As a Seller, you have additional responsibilities to safeguard personal information and communicate promptly with consumers in order to provide a great customer experience.
Creating and Uploading Content
As a designer of REKA, you have the opportunity to create and the convenience of having the REKA team to upload the photos and copy-write the items as per your material specifications.
You agree that the items you submit are in no violation of someone else’s privacy or intellectual property rights; or False, deceptive, or misleading.
Privacy and Protecting Personal Information
For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the consumer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a consumer’s email address or other information as a result of entering into a transaction with that consumer.
This information may only be used for REKA-related communications or for REKA-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the consumer’s consent, and subject to other applicable REKA policies and laws, you may not add any REKA member to your email or physical mailing list, use that consumer’s identity for marketing, or obtain or retain any payment information.
Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If REKA and you are found to be joint data controllers of personal information, and if REKA is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of consumer personal information, you agree to indemnify REKA for the expenses it occurs in connection with your processing of consumer personal information.
Feedback, Disputes and Your Success
Reviews are a great way for you to build a reputation on REKA. Consumers can leave a review within 7 days after their item’s after delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Consumers can edit their review, including, any number of times during a 7 days period.
Reviews and your response to reviews may not:
• Contain private information;
• Contain obscene, racist, or harassing language or imagery;
• Violate our Anti-Discrimination Policy;
• Contain prohibited medical drug claims;
• Contain advertising or spam;
• Be about things outside the seller’s control, such as a shipping carrier, REKA or a third party;
• Contain threats or extortion;
• Include shilling or otherwise falsely inflate a shop’s review score; or
• Undermine the integrity of the Reviews system.
REKA’s Case System
The Case system is how order disputes are resolved at REKA. We ask consumers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on REKA. For this reason, it is important that you fill up your collection policies and regularly respond to messages from your consumers. However, sometimes a case may be necessary, and REKA will work with you and the consumer to resolve it as quickly as possible.
Consumers may file a case for a non-delivery or a not-as-described item (for more information on how we define these terms, click here). You must respond to any open cases within 24 hours or the time frame noted by REKA in the case. REKA may request your assistance in resolving a case opened against you. REKA reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.
By using REKA’s case system, you understand that REKA may use your personal information for the purpose of resolving disputes with other members. For more information on cases and when an order might qualify for a case, please see this Help article. If REKA determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.
Your Seller Account and REKA’s Terms
In order to keep REKA safe and improve our Services, we may take actions that limit the visibility of your listing, listings or ads, or that impact your payment account. In the event you sees unusual order activity, or we otherwise believe that your actions or items may result in consumer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, REKA may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including this Policy and our REKA Payments Policy. When appropriate and permitted by law, REKA will communicate information to the affected seller about the issue.
In the event you see an unusual spike in orders, particularly in a high demand category, you may see an increase or decrease in its search ranking. Often, if you see an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. In addition, we may limit the visibility of listings or ads in the interest of keeping REKA safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the REKA Services. While these listings or ads may have limited visibility, they are still discoverable in search.
If REKA has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts REKA determines is related to your account) and your access to the Services. Generally, REKA will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.