REKA by AFAB Fees & Payments Policy
Designers may be charged for using some of REKA’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them.
1.Types of Fees
Designers are required to pay the following types of fees. Please note that all fees are listed exclusive of any value
Designers will be charged a listing fee of USD25 per month for up to 30 items or USD1 per item. Any changes or additional item will be charged USD0.50 per item
New Designers (fashion graduates with less than 2 years in the industry) - New designers can list with USD5 per month for up to 10 items. Any changes or additional item will be charged USD0.50 per item
Listing fees are reflected in your payment account and deducted at the time the listing is published or renewed. It's important to note that listing fees are non-refundable.
Auto-renewal. REKA’s automatic renewals feature will automatically renew your listings at the end of the month, unless you choose to not use automatic renewals for a particular listing or for your collection(s). You will be charged the listing fee of USD25 for every month and USD5 for New and Fresh Designers for every month until designers cancel automatic renewals.
Listing fees are waived when you join REKA before 31 December 2021
When you make a sale through REKA, you are then required to do a revenue-share with REKA. This revenue-share payable to REKA shall include the services of copy-writing, photo-editing and content management of your collection. Revenue-share is based on the following categories of which you have confirmed to sign up with REKA shall take.
8% - Total Exclusive on REKA with no retail presence online or offline anywhere else except selling from your own listing
12% - Your Items are Exclusive on REKA but you are also a Seller on other marketplaces or retail stores.
16% - Your items are available at other places both online and retail.
Designer should be trusted as a Seller and REKA reserves the rights to alter the revenue-share percentage of the designer if the designer’s declared submission of items based on the definition as above is erroneous. REKA reserves further rights to take further action if the offense is repeated. Every designer should be a Trusted Seller and an Honorable businessperson.
REKA Payments enable designers to accept various forms of payment in various currencies while using REKA’s services. REKA Payments can accept payment by credit card, debit card, bank transfer services, AliPay and Wechat.
Payment Transactions fees
3.5% + USD0.50 payment transaction fees (Visa and Mastercard)
3.5% + USD1.00 payment transaction fees (Wechat pay, Alipay and Unionpay.
Advertising and Promotional Fees
Off-site Marketing and PR Fees
REKA marketing includes offsite advertising from a network of participating providers, such as social networks and search engines. Under the Offsite marketing program, REKA pays all of the upfront costs of advertising on these providers. REKA's network of participating shopping engines may change at any time. REKA currently syndicates listings to a variety of channels, such as:
All Designers will be automatically enrolled into the Offsite Marketing program, the standard fee you would need to pay for the marketing campaigns worldwide are 13% for item(s) below 380USD or 15% for item(s) above 380USD. These Off-site marketing programs also include press releases and other media releases and news in broadcast, published or digital media. Off-site Marketing fee is only applicable upon each sale of goods
All revenue-share and fees are converted from USD to your payment account currency at the market rate at the time the fee is reflected in your payment account. All fees appear in your payment account in your domestic currency. Revenue-share and Off-site marketing fees: If you list your items in a currency other than that of your payment account, the transaction fee and, where applicable, the Offsite Ads fee, on the price you display for each listing will be converted to your payment account currency at the market rate and reflected in your payment account.
2. Fee Avoidance
Any action by a designer to avoid paying a fee is considered fee avoidance and is strictly prohibited by REKA. This includes, disputing revenue-share and fees as per calculated. A transaction initiated on REKA is not completed until the Buyer receives the items with no returns in 7 days. The price stated in each listing description must be an accurate representation of the sale. Designers may not alter the item's price after a sale for the purpose of avoiding REKA Commission and other fees, misrepresent the item’s location, or use another user's account without permission.
Designers shall receive the payment minus revenue-share and other fees of their items sold within biweekly working days from the day the Buyer receives the item.
A chargeback is when funds are returned to a card owner after they dispute a transaction on their statement to the bank, card company or electronic payment platform(e-wallet).
Following the dispute, the bank, credit card company or e-wallet informs REKA of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund. REKA must respond with this requested information within a short timeframe.
Why would a chargeback be filed?
Fraud - This is when the debit/credit card owner reports they did not make or authorize a transaction. This may happen when a debit/credit card number is used without permission.
Non-Delivery - This is when a buyer makes a purchase—and that purchase goes through—but the buyer never receives the item(s) purchased.
Not as Described - In this case, a purchase is made, but the buyer receives an item(s) that is different than what was listed on REKA, or different from what the buyer thought they were purchasing.
Return - A debit/credit card owner can request a chargeback if they’re not satisfied with the item(s) purchased and received. This could be for a variety of reasons, including damage.
How does a chargeback get filed against me as a seller?
A debit/credit card owner, who is not necessarily the buyer, contacts their bank, debit/credit card company or e-wallet and requests a refund for the transaction. The reason for the refund could be one or multiple types listed above.
How will I know there's been a chargeback filed against me?
REKA receives reports of chargebacks from debit/credit card companies, banks, and e-wallet, then investigates the dispute to determine if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address associated with your REKA account.
If you are contacted, you’ll be given a timeframe to respond. If you don’t respond within this timeframe, it could result in a refund being issued on your behalf through a Payment account debit and the potential suspension of your listing. However, if REKA can resolve the dispute without contacting you, we may do so.
If a refund is necessary, how is it issued?
When a chargeback is filed against a designer, REKA always conducts a thorough investigation. In most cases, REKA will inform you as the seller that the refund has been made through a debit from your Payment account.
REKA debits your Payment account rather than issuing a refund for the order due to the restriction in the system once a chargeback is created. This restriction is put in place by the payment processor to prevent the merchant (REKA) and the seller (you) from issuing a double refund (the chargeback and order refund).
Seller best practices for chargebacks
Although chargebacks cannot always be completely avoided, here are some steps you can take as a seller to help prevent them:
Provide a reasonable and accurate shipping date (also referred to as “processing time” or “ships-by-date”) using the tools provided by REKA, and ship the order accordingly.
Provide valid proof of shipping with all orders. This can include a shipping or tracking number that shows the order is in transit to its correct destination.
When you ship an order, mark the order as shipped (and include valid proof of shipping). You should only mark an order as shipped when you actually ship an order to a buyer.
Communicate with the buyer/REKA about the status of their order, any questions they might have, and any additional details agreed upon in the transaction.
Rather than encouraging a buyer to file a chargeback with their credit card company, you should use REKA’s Case system so that you and the buyer can work toward a solution. REKA is always happy to mediate and assist our community in situations like these.
Actively participate in the case and respond to all questions posed by both REKA Admin and the buyer. Cases require the participation of both the buyer and the seller.
Respond to REKA’s requests for information. Be sure to respond within the particular time frame given by REKA.
Publish your policies for shipping, returns, exchanges, and custom orders on your listings Policies page. Also, please be sure that your listing policies are in compliance with REKA’s site-wide guidelines.
Valid proof of shipping
Always use a secure shipping method with tracking and/or delivery confirmation.
If more information is still needed, you will be contacted and given a timeframe to respond.
Valid proof of shipping can be, but is not limited to:
A scanned copy of delivery forms or departure information
A shipping service receipt or customs form that includes the date of shipment, as well as the name, full address, or zip code of the recipient
A valid tracking number showing movement to the address listed at the time of the transaction or agreed upon in REKA